Returns and exchanges must be made within 30 days of purchase. Any item to be considered for return or exchange must be in original packaging, never used and 100% resalable. All accessories (straps, buckles, rain covers, etc) must also accompany the product. Any returns must be pre-authorized from Rigg Gear USA by contacting Customer Service and receiving a Returns Authorization number that must appear on the outside of the box and on a copy of the purchase receipt. Items sent without a returns authorization number can be refused and sent back at the senders expense. Customer is responsible for shipping charges for inbound shipping to Nelson Rigg for a warranty, exchange or refund. Approved refunds are only issued if item was purchased directly from Rigg Gear and meets the guidelines stated above. A 10% restocking fee per item will be applied on all returned items. Approved replacements will be shipped back via Ground free of charge within the USA. For International warranty claims the customer pays for the inbound and outbound shipping charges. Rigg Gear is not responsible for any duties & taxes on international shipments.